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The plastic rocker on mine failed, though the underlying electrical component was fine. I tried to contact Lutron tech support via their Web form, but the site threw an error after I submitted my message. I then called their 24-hour phone support line. I waited on hold for about an hour, then their system hung up on me. I called back and tried a slightly different menu option and got a human. He promised to mail me out a couple of replacement "bezels" (the switch and slider part) and instructions for replacing one. He ended up sending me return instructions for the entire switch (wire nutted into the house and not trivial to remove).
An email to an alternative contact on the Lutron Web site achieved a response from a woman who said that she could send me replacement bezels. She did and they arrived about a week later. So the company is definitely trying to support their product. They probably should have a simple gmail address rather than rely on their Web programmers.
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I learned that you should always buy a switch rated 20% higher than the wattage you are using. Also, it is important to know that if you remove a tab(Metal flange on side of switch) you will lower the wattage rating. I had to remove 1 side thus derating the switch to 800, which still covered the 600 in use. The first switch was rated at 600w and I could not touch the mounting screws on the cove plate for more than 2-3 seconds because it was so hot. I took out some lamps until I got the higher rated switch on amazon.
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